Refund policy

Refund and Return Policy

We work with international suppliers to offer you original products at a good price. The cost of recovering an item from overseas exceeds its value, so we do not accept returns for change of mind. Even so, we protect your purchase: if your order doesn't arrive or arrives in poor condition, we'll help you.

1. No returns for change of mind
Once the order has been delivered, we do not accept returns or exchanges because you don't like the product, ordered the wrong design by mistake, or no longer want it.

2. Order that doesn't arrive
If 30 calendar days have passed since your purchase and the order hasn't arrived, contact us. We'll check the tracking and send you a replacement or a full refund, including shipping.

3. Damaged, defective or incorrect product
If the product arrives broken, defective or doesn't match the design you ordered, contact us within 30 calendar days of delivery, attaching clear photos of the product and the packaging. We'll send you a replacement or a full refund at no additional cost. You do not need to return the item.

4. Claim period
All claims (non-delivery, damage or error) must be submitted within 30 calendar days of purchase. After that period we cannot process refunds or replacements.

5. How to claim
Write to us from our Contact page with your order number, the reason and, if applicable, the photos. We'll reply with the next steps.

6. Refunds
Once the claim is approved, we'll process the refund to the original payment method within 5 to 10 business days.

7. European Union customers
If you reside in the European Union, you have 14 calendar days from receipt of the order to withdraw from the purchase without needing to give a reason, in accordance with consumer protection law. In that case, the cost of returning the product is your responsibility and the refund corresponds to the value of the product; the original shipping is non-refundable unless the error is ours.

8. Shipping cost
The shipping cost is non-refundable, unless the issue is due to our error, a defective product or an undelivered order, in which case the refund is full.